![]() ![]() ![]() Place the items in a suitable bag or box, e.g. You can easily return items by following these steps:ġ. RETURN VIA CANADA POST RETAIL CENTER ($4.99, ALWAYS FREE FOR H&M MEMBERS) Please allow up to 14 days for your transaction to be processed. Shipping and handling costs are not refundable. Your refund will be issued in the original form of payment used for the order. For missing items, please contact Customer Service for assistance. Incorrect orders-such as damaged, or incorrect items-cannot be returned or processed in our stores.Articles from H&M HOME, Bras & Tights departments purchased online may only be returned by mail.The following cannot be returned in stores: We accept returns of all articles with a receipt, except for final sale items and the restrictions listed above. To return or exchange in store any articles purchased online, please bring the article(s) along with the PDF receipt (attached to the shipment confirmation email) within 30 days of purchase. You are always welcome to return or exchange for free in any H&M store in Canada. If you prefer items in another color, or size, please return the items you don’t like and place a new order on hm.com. Special collections and designer collaborations may be subject to a return policy which differs from our standard return policy above.We do not accept returns of restricted items.These are subject to the same return policy as full-priced items. Items purchased with a discount code or during a site-wide promotion are not considered final sale unless they are in the SALE section. Any such designation will be noted on each item detail page. We reserve the right to designate any other items as non-returnable in our discretion. Items marked “final sale” cannot be returned or exchanged. ![]() Sale items are final sale - returns or exchanges will not be accepted.For hygienic reasons, bodysuits, hosiery, underwear, swimwear (excluding bikini tops), cosmetics, earrings, and face masks cannot be returned online or in stores.H&M will refund most items within 30 days of purchase, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached, with the following exceptions: If you decide to make a return, head to any H&M store in Canada, register your return in the return portal. You have 30 days to decide if an item is right for you. Comfortable elegance: online exclusives. ![]()
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